Frequently Asked Questions
Find answers to common questions about our property management services
General
What areas do you cover in Cape Town?
We primarily focus on premium areas including Sea Point, Camps Bay, Green Point, V&A Waterfront, and City Bowl. These locations offer the best potential for rental returns and guest satisfaction.
How do you determine rental pricing?
We use advanced market analysis tools combined with local expertise to set optimal rental rates. Our pricing strategy considers seasonality, local events, competitor analysis, and property features to maximize your returns.
What is your management fee structure?
Our management fees are competitive and transparent. We offer different service levels to match your needs and budget. Contact us for a personalized quote based on your property and requirements.
Property Management
How do you screen guests?
We have a rigorous screening process including ID verification, credit checks, employment verification, and previous rental history review. We also use secure payment processing and require security deposits.
What happens if there's property damage?
We conduct thorough property inspections before and after each stay. Any damage is documented with photos and handled through our insurance process and guest security deposits. We work to resolve issues quickly and fairly.
How often will I receive reports on my property?
You'll receive monthly financial reports and can access real-time data through our owner portal. We also provide quarterly market analysis reports and annual performance reviews.
Owner Portal
What can I see in the owner portal?
The portal provides real-time access to financial performance, booking calendar, guest communications, maintenance requests, property reports, and market insights. It's your comprehensive dashboard for monitoring your investment.
Can I approve maintenance requests through the portal?
Yes, you can review and approve maintenance requests directly through the portal. You'll see detailed descriptions, photos, quotes, and can set spending limits for automatic approval of routine maintenance.
How do I access the owner portal?
Once your property is onboarded, we'll provide you with secure login credentials. The portal is accessible 24/7 from any device with internet access.